Delivery Policy

Our current delivery area is Within 5 miles of Kingsbury Station — that is, addresses within a 5-mile radius of Kingsbury Station.

If you are not sure whether your address falls inside the radius, message us on WhatsApp at +44 7377187905 and we will confirm before you order.

Delivery is free. There is no delivery fee and no minimum order value. This applies to every customer — whether you are paying for a single meal or spending a meal credit from a subscription.

We deliver at two services each day: lunch and dinner. The ordering window and the cut-off time for each service are shown in the Krishva's Kitchen app, and can vary from day to day.

Tomorrow's lunch and dinner can be pre-ordered after 6:00 PM.

Orders are delivered within the window for the service you ordered for:

• Lunch — 12:00 PM – 3:00 PM
• Dinner — 3:00 PM – 6:00 PM

We aim to arrive inside these windows on every order. Traffic, weather and how many orders are out at once can affect the exact time we reach you, so treat the window as the commitment rather than a specific minute. If a delivery is running materially late, contact us on WhatsApp at +44 7377187905 and we will tell you where your order is.

Deliveries are made by our own riders, working for Krishva's Kitchen and managed by us. We do not hand your order to a third-party courier or a delivery marketplace.

We use a route-planning tool called MyWay Route Planner to organise and assign rounds between our riders. It is a planning tool only — it does not carry or deliver your food. How the delivery information it uses is handled is set out in our privacy policy.

Please make sure the delivery address and contact number on your order are correct, and add any access instructions the rider will need — a buzzer code, a flat number, or where to leave the food.

If our rider arrives at your address and you do not answer, this is what happens, in this order:

1. The rider contacts the kitchen to let us know.
2. We try to contact you again on the number on your order.
3. If we still cannot reach you, the rider looks for a safe place to leave your meal at your door.
4. If there is no safe place to leave it, the rider skips that stop and takes the meal back with them.

This is why it matters that the phone number on your order is one you will answer, and that any access instructions — a buzzer code, a flat number, or where it is safe to leave food — are on the order before you place it.

If you need to change the address on an order that has already been placed, contact us as soon as possible. We can usually help if preparation has not started and the new address is still inside our delivery area.

If your order does not arrive, arrives incomplete or arrives in a poor condition, get in touch at support@krishvaskitchen.com or on WhatsApp. How we put things right is covered on our refund and cancellation policy page.

Our delivery area may grow or change over time. The area described on this page is the current one, and the app will only accept orders for addresses we can reach.